FAQ’s
When will my order ship?
Most merch orders ship within 3–5 business days unless otherwise noted (like pre-orders or special drops). During big launches or the holiday rush, processing can take a bit longer, but we’re moving as fast as human hands can pack horror.
Do print subscriptions ship with merch orders?
Nope. Merch and subscriptions ship separately. Subscriptions follow our magazine release schedule, while merch goes out as soon as it’s available, packed, and ready to go.
How do I track my order?
For merch orders, you’ll receive an email with tracking information as soon as your package ships, and you can log into your account anytime to check its status. Print subscriptions do not include individual tracking and are mailed based on our quarterly release schedule.
When does my subscription kick in?
Digital Only: You’ll get instant access to the latest issue, so no waiting, no shipping, no excuses. Print + Digital: Your first print issue ships within 2–3 weeks (U.S. shipping is on us), and digital access starts right after you subscribe.
Is shipping included with my subscription purchase?
U.S. readers, your print issues ship free. Shipping for international readers is calculated at checkout. Horror knows no borders, but sadly postage does.
What’s the deal with the $40 merch credit?
As a subscriber, you receive an email to confirm shipping for each order as well as a one time quarterly code for $10 off most Fango merchandise in our online shop.
Can I cancel my subscription at any time?
Sure, you can. Subscriptions run annually and only auto-renew if you request it at time of purchase. You can cancel anytime.
How do I access the subscriber community?
Once you subscribe, you will receive a welcome sequence of emails including an invitation to join our members only Fango Community. Can’t find it? Email community@fangoria.com and we will assist you.
What payment methods do you take?
Visa, Mastercard, AmEx, Shop Pay, and PayPal are all welcome.
Yikes, something went wrong. Who do I contact?
Don’t panic. Email us at subscriptions@fangoria.com with your order number (if applicable) and a brief note about what happened. If your order arrived damaged or incorrect, please include clear photos of the damaged item or wrong contents so our team can take care of it right away. From what we're hearing, it’s some of the best customer service on the world wide web and we intend to keep it that way!